Last updated: 28 September 2026
Solar power systems, inverters and batteries operate at voltages that can cause serious injury, death or fire if they are handled incorrectly. Please read this Safety Disclaimer before acting on any information on this website or carrying out any activity near your system.
1. General information only
Information on this website – including articles, guides, product information, videos and estimates – is general in nature and is provided for information purposes only. It is not a substitute for a site-specific assessment or professional advice from a licensed electrician or accredited solar installer. Do not use it as instructions to install, alter, repair or maintain any electrical equipment.
2. Electrical work must be done by licensed professionals
- In Australia it is illegal for anyone other than a licensed electrician to carry out electrical installation work. In Victoria, electrical work is regulated by Energy Safe Victoria, and a Certificate of Electrical Safety must be issued for prescribed electrical work.
- Grid-connected solar and battery systems must be designed and installed in line with the relevant Australian Standards (including AS/NZS 3000, AS/NZS 5033, AS/NZS 4777 and AS/NZS 5139) and the rules of your electricity distributor.
- To be eligible for small-scale technology certificates (STCs), systems must be designed and installed by installers accredited by Solar Accreditation Australia (the accreditation scheme operator appointed by the Clean Energy Regulator).
Never attempt to install, open, move, modify or repair solar panels, cabling, isolators, inverters, batteries or switchboards yourself.
3. Solar panels are always live in daylight
Solar panels generate direct-current (DC) electricity whenever they are exposed to light. Turning off the main switch or inverter does not make the panels, roof-top cabling or DC isolators safe. Damaged panels or cables can remain dangerous even after shutdown.
4. Shutting down your system
If you need to shut down your system (for example before a qualified person works on it, or in an emergency), follow the shutdown procedure on the label next to your switchboard and inverter, and in your system manual. The sequence differs between systems and batteries. If you are unsure, contact us or a licensed electrician.
5. Batteries
- Home batteries store a large amount of energy and must only be installed in a compliant location and serviced by accredited professionals.
- Keep the battery area clear of stored items, flammable materials and water, and keep children and pets away.
- If a battery is damaged, swelling, leaking, making unusual noises, smoking or giving off a strong smell, keep well away, do not touch it, and call 000 if there is any sign of fire.
6. Roof safety and cleaning
Working on roofs is dangerous. Do not climb onto your roof to inspect or clean panels. Where cleaning is needed, use a qualified provider with appropriate height-safety equipment. Never spray water onto damaged panels, cabling or the inverter.
7. Damage, storms and emergencies
- After hail, storms, fire, flooding or any physical damage, do not touch the system. Contact us or a licensed electrician to inspect it before it is used again.
- In an emergency, or if there is a fire, smoke or someone has received an electric shock, call 000 immediately. Tell emergency services that the property has a solar and/or battery system.
- Report electrical hazards and shocks to your electricity distributor and, in Victoria, to Energy Safe Victoria.
8. Performance and savings estimates
Energy generation, bill savings and payback figures shown on this website or in quotes are estimates only. Actual results depend on factors including weather, shading, roof orientation, system size, energy usage, tariffs and feed-in rates, and are not guaranteed.
9. Product recalls
From time to time manufacturers recall solar and battery products for safety reasons. You can check for recalls at www.productsafety.gov.au. If your product is affected, follow the recall instructions and contact us for assistance.
10. Limitation of liability
To the maximum extent permitted by law, Countryman Solar is not liable for any loss, damage or injury arising from reliance on general information on this website, or from any work carried out on a system by a person who is not appropriately licensed or accredited. Nothing in this disclaimer excludes, restricts or modifies any rights you have under the Australian Consumer Law. Please also read our Terms of Use.
11. Contact us
If you have any safety concerns about a system we installed, contact us straight away:
Email: info@countrymansolar.com.au
Phone: 1300 393 230